Shipping and Delivery Policy

At Aurora Moda, we do our best to ensure that every order is delivered quickly, safely, and correctly. Below you will find all the information regarding shipping times, delivery methods, and responsibilities during the process.

1. Order Processing Times

All orders are processed within:

📦 1 – 3 working days

Once the package is shipped, you will automatically receive an email with the tracking number to follow every stage of the shipment.

2. Delivery Times

The average delivery times are:

🚚 3 – 7 working days
(Depending on the destination and logistical conditions)

During high-demand periods (sales, holidays, promotional campaigns like Pre-Black Friday) or due to potential customs checks, delivery may take longer. However, we are committed to monitoring every shipment to ensure the smoothest experience possible.

3. Shipping Method and Origin

To ensure affordable prices and constant product availability, all items are shipped directly from our international supplier based in China.

Depending on the delivery country, the following may apply:

Customs duties
Import taxes
Local administrative fees

These costs, if applicable, are the responsibility of the customer.

4. Shipping Costs

Shipping costs are clearly shown at checkout and vary based on:

Package weight
Destination
Available shipping method

Aurora Moda strives to keep shipping costs as low as possible, without compromising on reliability and safety.

5. Responsibility During Shipping

To ensure clarity and transparency:

Once the tracking indicates "delivered," the responsibility for the package passes to the customer.

Make sure the address entered is correct and complete.

Any errors in the address must be reported within 24 hours of placing the order via email.

If an incorrect address is not communicated in time, Aurora Moda cannot intervene with the shipment.

6. Contact Information

If you have any questions regarding shipping or delivery:

📧 info@aurora-moda.it
🕒 We respond from Monday to Friday, 09:00 – 18:00